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F.A.Q

Do you accept credits as payment for the files you sell here?

No. We do not accept virtual currency in exchange for any of our files... Sorry!

Currently our store only accepts US dollar currency.

What payment methods do you take?

Currently we only accept Pay-Pal payments. You may pay with debit or credit cards, but it must be through Pay-Pal.

What is the minimum order amount I can buy from Virtualslay?

Good news! We do not have a minimum dollar amount set for purchases.

Can I edit the files I buy from you?

You have full permission to edit all textures you buy from us, we encourage you to do so! Feel free to add your unique flare.

...So, if I edit them, may I sell them or give them to my friends?

Absolutely not. Reselling, sharing or distributing any part of the files you purchase here is forbidden, and will always be forbidden.

Anyone caught sharing or re-distributing will be instantly black-listed and loose all commercial license to use our files.

May I use the files I bought from a new alternate account I made?

If you want to use files on an alternate account you must buy permission to do so.

You must make a new VirtualSlay account and profile for your alternate account and repurchase the files. This way our records will show that the account has purchased a license legitimately. Never use any files on alt. accounts until you have purchased the right to do so.

May I have a discount for my alt. account?

We do not offer discounts for alt accounts. The reason for this is because we are already very fairly priced. We have unbeatable post purchase support that our competitors may be making up for by offering you a discount... we don't believe in providing anything less than perfect service and we are afraid that it is something that owners and staff need to be paid fairly for. Luckily enough we have lots of other discounts available year round!

I purchased files from your store but I haven't received a download link.

Oh no! There could be a few reasons why this can happen:

First of all you should check your spam/junk folder in your email.

Is your download email not there? Ok, next step.

Log into your Pay-Pal account and make sure that your payment is not on hold. If this is the case, we have to wait until pay-pal clears your payment... but don't worry! Our system will send your files automatically once the payment is cleared.

Are none of these your case? Then use the contact button at the bottom of our website to let us know what happened. We must manually correct your profile in our records and make sure your files are sent to you as soon as possible!

Can I purchase files for a friend?

We do not allow purchasing files directly as gifts.

Files come with licenses, permissions and rules that must be followed. These are detailed in our product descriptions that are available to read before a customer makes a purchase. If you gift files, the person may never read these license descriptions and can end up breaking their license unknowingly, putting them at risk of a copyright infraction notice.

Every purchase made on Virtualslay is attached to a profile, each profile is for ONE catalog ID. Any files submitted to the IMVU catalog that does not have a profile will be subject to take-down.

Instead, you can purchase a gift card for another person to finance their own shopping spree! Click here

 

I don't understand this license for this product!

Do not hesitate to contact us to ask anything that you do not understand... preferably before you make any purchase.

I contacted you on IMVU/INSTAGRAM a few days ago, you didn't answer!

IMVU inbox is simply not a reliable way to contact us for business concerns, either is Instagram.

All VirtualSlay questions, concerns or post-purchase support, please use our contact form. We usually answer all messages within 48 business hours, if you contact us during a weekend or holiday, please allow an additional 48hs.

I want something that you don't have in your store... can you make it for me?

We are always open to suggestions on new files, feel free to suggest new additions to our collection. Contact us using the contact form.

Can you make me a custom file?..Just for me?

We do not currently take custom commissions at this time. But follow us on our Instagram! We make limited and exclusive files from time to time ... but they sell out fast!

Do you do sales?

We do offer limited time coupon codes occasionally on our Instagram and to our discord members!

The coupon-code I have doesn't work!

First of all, check that there is not a store-wide sale currently active. On events such as Black-Friday, all codes are disabled and one automatic discount is applied to the whole store.

Please note;

All codes have an expiry date. Please make sure your code has not expired! Expiry dates are attached to the code, for example, in an Instagram caption.

Also, ensure that your cart and profile meets the conditions of the coupon code.

Example: 3 for 2 codes must have 3 items of the affected collection to be applicable. Some have a minimum amount required for the discount to be valid. Newsletter discounts are only valid for those subscribed to our email marketing list, etc.

If you meet the conditions and the code still does not allow you to apply the discount, please contact us so we may assist you.

Can I use more than one code in a purchase?

No, codes may only be used one at a time. You can test the code on your cart in checkout to see which one applies the best discount for your cart contents.

Do you charge VAT on your products?

We only charge VAT on purchases made within the E.U community as required by law. If you are living in a country that is member of the E.U you will be charged a percentage of VAT that corresponds to your country.

For customers residing outside of Europe, you will not be charged sales tax on your purchases from us, as long as you are making the purchase from a country that is exempt.

May I have a refund?

Due to the nature of digital downloads, we do issue refunds under normal circumstances. We have a full description of all products so please ensure you read all the information available before purchasing to avoid any confusion or any regrets. We will not be issuing refunds that are related to not reading product information that is freely available before a purchase.

Saying that, If you are not completely satisfied with your purchase, please reach out to us.

In the event that a cash refund must be issued, we charge a administrative processing fee of 5% of the cost of product.

If you would rather be issued a gift-card, you will receive the full value of your purchase.

Please read more in our refund policy page.

I received an email saying my Virtualslay account was disabled!

If your IMVU account is disabled, you are caught using unauthorized files, breaking our rules or setting our texture/bbh products as derivable we will disable your account with us.

Unless the issue is rectified, you will not be able to access it or make any further purchases from us.

Follow the instructions in the email sent to you to gain access to your account.

I cannot access my VirtualSlay account!

See the previous question... if this does not apply to you, continue reading.

Have you forgotten your password? If so follow the steps on the login page to recover your account with us.

We do clean and review our customer base on a bi-weekly basis and any new accounts that have not completed any purchases since signing up will have their accounts purged from our data-base.

These accounts can not be recovered, but you can simply make the account again by signing up!

 

 Any further concerns? Contact us!

 

 

 

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